Online Store Policy

Thank you for visiting the Annie Broadway Jewellery Design Studio online store. 

The information below outlines terms and conditions that you should consider when making a purchase from our online store.

The following terms and conditions are applicable to Annie Broadway Jewellery Design Studio's online store.  Please read through the terms and conditions carefully.  If you require further information, please do not hesitate to contact us at info@anniebroadway.com.au or call us on +613 5291 3064.

 

Placing an Order

 Once your order has been placed, you will be sent a confirmation email followed by an email with the shipping information and a tracking number.

Cancelling or Altering Orders

Once an order has been placed with the Studio it cannot be cancelled.  Alterations to orders may be possible if the item/s have not yet been shipped.  If you would like to alter your order please contact the Studio immediately and we will make every effort to accommodate any changes.  If the item/s have already been shipped, then any alterations to the order will not be possible. 

Custom Made Pieces

All of the work that you see in our online store is designed and handcrafted by Annie Broadway.  In some cases it may be possible to alter the look of a particular piece of jewellery according to your specific requirements (changing stone size, shape or color, changing the type of metal etc).  Please contact Annie Broadway Jewellery Design Studio directly should you wish to discuss any design alterations.

 

Payments & Pricing

All prices quoted online are in Australian dollars and include a 10% goods and services tax (GST).

If you are making a purchase from overseas, please be aware that your purchase may be subject to certain taxes and duties applied by the Customs Office in your country of origin.  It is therefore the responsibility of the purchaser to determine what fees and charges your purchase may be subject to on arrival to your country of residence.

All purchases made on the Annie Broadway Jewellery Design Studio's online store are required to be paid in full at the time of placing the order.  Please be aware that the amount that is charged during checkout may alter slightly from what is charged to your credit card, due to currency conversion rates and bank fees applied by the financial institution facilitating your international purchase/s.

 

Shipping Information

Shipping Costs

Shipping on all orders is free.

All orders shipped by Annie Broadway Jewellery Design Studio are insured in transit only. 

 Shipping Times

Orders placed online (for in stock items) will be processed and shipped within 3 business days of the order being received by Annie Broadway Jewellery Design Studio.  

Please note: If you are ordering a piece with a design modification, or a ring in a particular size we will contact you with a shipping time frame.  Please be aware that it may take up to three weeks for your piece to be handcrafted before it is shipped.


Refunds & Returns

Online Store

Please note: All of the jewellery on our online store is made to order and is therefore unable to be refunded or exchanged.  If however, the item is faulty as a result of craftsmanship then please contact us immediately to arrange a replacement or a repair.

Jewellery Making Classes

Please note: fees for jewellery making classes are non-refundable unless cancelled at a minimum of 7 days prior to the commencement date of the first class.


Faults and Repairs

All items sent by the Annie Broadway Jewellery Design Studio are carefully inspected and packaged prior to being shipped.

In the unlikely event that the item you receive has been damaged in transit, then please contact us immediately so that we can rectify the problem.

In the unlikely event that the item you receive has a fault as a result of craftsmanship, please contact us immediately so that we can arrange one of the following: repair of the item, refund, exchange, or credit note.  The item needs to be returned to us within 14 days with proof of purchase.  If upon return the item/s get lost or damaged in transit, Annie Broadway Jewellery Design Studio will not be liable for this.  We recommend that package the item well and insure the item in transit.